

I didn't mean to be crude with my initial thoughts when the news of Michael Jackson's death hit my ears, but the problems O2 are going to face with his death are going to be very testing for the company.
I know it is too early to suggest the issue but O2 executives need to think of something fast - with the bad press that the 50 date tour was going to be postponed, I can count on it that the board of directors are, well, shitting themselves. Because of course, this was no ordinary tour. 50 dates with the King of Pop. That is a lot of ticket re-payments
The O2 hasn't really said much on the issue yet, biding their time by sending the condolences to the Jackson family. But they have said they will have a plan in due course.
The main problem is paying back, or issuing vouchers to those ticket holders who purchased their tickets straight from O2, Ticketmaster and other reputable sellers. This will cost them Millions of pounds.
Then there is the other problem, which is not really O2's problem, with those who have bought tickets on ebay for £1000. Will Ebay have to deal with complaints? will O2? or do they just say "Tough". I predict the latter to happen.
But what does this mean for the Corporate responsibility of Ebay? At Bournemouth University, there are serious consequences for those who sell on their Summer Ball tickets. Should the same principles be applied to all tickets? These problems we see with the Michael Jackson case will not exist, but will it cause more problems than those that it solves - people who can no longer go to the gig, rather than selling on principle of making money? these people will lose out. And surely, it is like any other product on ebay, the t-shirt could be fake and the CD could be scratched. Isn't it?
No. Gig tickets and tickets to any kind of event are perishable. They are only worth something before a certain date. As with food, it is only suitable before a certain date and if something is wrong with it, you can take it back to the producer. There are rules in place that allow this. However I think it is the responsibility of companies like Ebay to prevent the re-selling of tickets online because there is no safety net al all for the buyers!
Scott


