Monday, 18 May 2009

KFC takes advice from Hugh Fearnley-Whittingstall . . . Part 1




. . .
Not really, but it certainly looks like they have.

I first saw the advert that tried to show KFC as a clean, fresh and ‘proper’ restaurant establishment – KFC goes River Cottage. The advert shows a young budding ‘chef’ preparing the batter and chicken for each freshly made burger and bucket; How delightful. The cook is wearing chef whites and is really looking like the kitchen of any non-fast-food restaurant, “preparing fresh chicken, by hand”. You are unaware of who the advertiser is until the end and I was intrigued when watching this for the first time to see who the advertiser was and was did not expect to see what I did, KFC; However I am not surprised.

With friendly foods being on the top of producers’ lists, is it not surprising that KFC want to quash all, or at least some preconceptions of the bad quality meat found in fast food restaurants. This has always been the case as you can see here.


My initial reaction was “oh no, how the devil can they expect us to believe this?!”


With a little more thought I asked myself a few questions I would like to answer within this blog.

1.11. Are they just lying or are perceptions of fast food chains engraved into our brains so much we cannot possibly rub them out?

2. 2. Is it courageous or stupid for KFC to attempt this strategy when most people don’t believe it?

3. 3. What are the repercussions of the actions in light of question 2?

Firstly, are they lying? Well if they were I am sure the advert would have been pulled by the ASA by now for misleading content. I am sure they do use fresh chicken but is it fresh from the freezer or fresh from the farms? I don’t know. But what does fresh really mean? It does not seem to suggest a reputable source which is, and has been for a while, for food consumers a key topic, just suggesting that the food isn’t about to turn which is always nice to know.

Well, I think the second question all depends on how many believe and how many that doesn’t. As you can see if you follow the link to Youtube, the comments made about the advert are not very encouraging. These people of course may be anti-KFC and not the indecisive consumer, which is a likely thought as all of these comments were actively written. Here on the other hand are some comments ‘from the street’ which has a more positive outlook on the campaign.


There seems to be more of a balance in this video but the overall response seems to be a negative one. From this there is a feeling of discontent with KFC, even more so when views find the advert laughable because it is a “load of lies”. So no matter how true the claims may be, they won’t be believed! This suggests that the connotations that fast food restaurants hold, even when challenged, are deeply imprinted within our culture. I think it takes more than one advert to change this, and therefore is a half hearted attempt to change the opinions of audiences.

This also brings me the point of a mixed campaign. There seems to be a lack of cohesion or synergy with the single ‘hand prepared food’ advert and ‘STUDENT SNACKERS’ and family meals. KFC and BBH seem to be trying to do too many things at once. I am just confused at their overall plan.

I shall try to get their opinions on this as soon as possible and post it in another blog in the next week so WATCH THIS SPACE.

Thursday, 14 May 2009

Obama's Need for Speed

I think there are some deserved belated congratulations to President Barack Obama and commiserations to John McCain who was not elected to take over from George W. Bush in January. There were obviously many elements in the election of Obama, however his campaign completely outshone that of McCain. This was due to the amount of money Obama managed to raise from the public giving him a huge advertising budget which thus means more TV, magazine and internet time, space and impressions. He was able to spread his words of wisdom to the masses better than a candidate to advertise in video games. Obama adverts were placed Burnout Paradise as well as a number of others on the Xbox 360 localised in ten swing states (San Diego 6) .













In-Game advertising (IGA) is as the title suggest, advertising within video games. As an industry it is no longer in its infancy, however it is still a small force within advertising, always developing and growing. Kolodny (2006) cites PricewaterCoopers data that predicts the 2010 videogame market will be worth $6.5 Billion and this is a result of males turning to play video games more than the watching TV (Cuneo 2004).

There are 3 different ways that a brand can be immersed into a video game; Static in-game advertising (SIGA), Dynamic in-game advertising (DIGA) and product placement (IGA WW 2008)

SIGA is when the advert is encoded into the game and cannot change. For example Tournament sponsorship (online and offline), brand content (care, liveries, brand-themed levels etc.), In-pack and on-pack branding and sponsorship, re-branded content / Advergames (brand-specific / cut-down / rebranded games). These will be with the game from the day it’s bought to the day it is thrown away.

Product placement is similar to that as in Films however there is a difference “mainly because they are interactive and allow for sensory immersion“ (Vorderer 2000 cited in Nelson, Keum and Yaros 2004) are therefore more vivid, interactive, and adept at stimulating creativity and perception than films (Steuer 1992).

DIGA is like banner adverts in the way that they are managed. They are administered via the internet and are sold as impressions. The billboards in the game can change each time a player goes past it. Gamers can only see DIGA when connected to the internet on Xbox Live, PS3 and PC. They are monitored in a similar fashion as online banner ads, by impressions and can be used to target people geographically and demographically.

Barack Obama’s campaigners used DIGA to advertise to the 10 swing states prior to the election and this is why:

There are many advantages o
f these different types of advertising that Obama’s campaigning team would have seeked out and used to justify this move towards interactive media. The adverts within the games are received by the audience a lot better than traditional vehicles of advertising, such as TV and radio. This is because the ads are integrated within the game and are ‘less intrusive’ (Nielson Report 2008). The adverts are placed within the context of the game and thus don’t distract the gamer but still allows the gamer to see the ad and register it. They are seen as an advantage because they also help increase the realism of the game, overall giving the advertiser a little more credibility and have more positive view towards it. IGA is also used because target audiences are very easy to target and therefore it is a fantastic way to target the specific demographics. Although Popular perceptions of video-gamers are predominantly male teenagers obsessively playing alone (Poole 2001) the average age of a gamer is 33 years old (Entertainment Software Association), IGA can sieve through the gaming demographics to target specifically who they want to.

The time and size of the advert on screen can be measured in dynamic advertising so there is no wastage from the advertisers’ perspective and also because the ads are integrated into the game they cannot be skipped like in a magazine where the first few pages can be skipped to get straight to the content or on TV when you can make a cup of tea in the break (Bartlett 2007).

For these very reasons adds some reasons to why Obama would have certified advertising in video games. Even though most other medium are able to target geographically, Obama is also able to target the people he wants knowing it’s going to be hard for the audience to skip or avoid them. Also it means he is in the world of those who may not effectively be targetable elsewhere.

What does this mean for the way politics and political campaigning is now conducted? This follows the current trends seen in politics with the introduction of new technologies such as the Internet. This specific targeting of key groups, as seen in Obama’s campaign is called narrowcasting. Other forms of narrowcasting has been seen in the recent past with Tony Blair writing columns in The Sun and Valdimir Putin advertising in between soaps to reach the female vote (Lilleker 2006). IGA is a more sophisticated form of narrowcasting. This has been developed from constituency and state level of targeted communication. This seems to have been an inevitable move for Obama and future politicians. It is a natural for politics to levitate towards these new medium because living in a media-centred democracy as we do, it is important for politicians to be aware of media audiences and in the way the media operates in to reaching them.



Fig 1.2 This is an example of a DIGA for the Barack Obama Campaign (Source: Chris James, MASSIVE, 2008)







This could prove to be an important move in the way that political communication is conducted though. In Norris’ political dealignment theory the pre-modern era is when political communication is based on communicating on a level that is local such as public meetings, rather than the mass media. Post-dealignment era was when political messages were only sent to the masses with great use of TV and national press. This shift to narrowcasting techniques which also include direct mail, emailing, e-newsletter, SMS text messaging) in the current era is named by Norris as the post modern campaigning. These techniques have been used a lot within American politics, more so than in the UK has lead to new era narrowcasting as Americanisation. Americanisation of politics has lead to a more market oriented strategy for politicians and thus making the communications and marketing of politics more professional.

The professionalising of political communication means that there is a lot of importance on the media vehicle suggesting that the emphasis is on the style rather than the substance. This can be related to Obama’s move to Videogames by looking at the content of the adverts seen in the games that were advertised in. This is based on Marshall McLuhan’s (1964) the medium is the message theory suggesting that “For the ‘message’ of any medium or technology is the change of scale or pace or pattern that introduces into human affairs” (McLuhan 1971, p16). One can argue that the main reason for the use of IGA is that it is a new, exciting form of advertising and is used only to make Obama appear up to date and impressively modern (especially for a politician). This new form of advertising is high in credibility, especially for the users that will receive the message. This is the most important quality a political advertisement can have (Lilleker 2006).

Aside from the importance IGA has in being for the world of politics, more so is the impact of having politics in the realms of the video-gamer and Video-gaming. There are huge implications for the involvement of politics not just online but in video games, a source of active and engrossing entertainment. Putting the technological developments aside, I feel that it is this involvement of politics that bridges the real gap between the ‘real world’ and the virtual world. There are behavioural patterns that can be used to describe a bridge or ‘merger’ of worlds. One main example is the motivation to indulge in such worlds: escapism. Without going into too much detail, gamers escape from over-stress or boredom (Cooper cited in Evans 2001) and escapism is a good way to prevent a burn-out. It is an escape from work, family, and the daily grind of routine. Especially with videogames, these tools of escapism, videogames and virtual worlds are becoming a part of the routine that occupied the time of the gamer. The gamer may work in a bank, spend all of his time on the computer, maybe read a book or listen to his iPod whilst commuting to and from work. When he gets home he may watch some TV and play a videogame or two. These methods of escapism have become the routine that he tries to escape from (Pearlin 1959). Mix this with the new content that is politics and photo-like gaming, the two worlds that used to co-exist, synchronically, now seem to exist in a unified state. This, I felt has important implications for the future of the Virtual world, and for the potential involvement politics has in them. It validates the medium as a more valid vehicle to advertise within but also potentially creates a market place for discussion which in turn may be more welcoming to someone who may be traditionally non-political.

Is it important if Obama used IGA or is it just another location for political communication as John Corner (2003) argues? If this is the case I could have used this time writing this blog to do my dissertation. However I feel that there is some importance in this new development. It shows that politics is embracing new technologies which better help target specific demographics in different geographical using a more effective and relevant medium than currently being used. It certainly helped reinforce Obama’s cool, down to earth and ‘for the people’ persona, hence he is now President Elect. It may raise arguments for the quality of politics which was touched upon above with the slight discussion of Americanisation and the professionalization of political communications, however this is the future for politics and whether good or bad, it’s here. So now that someone has set the standard for a new medium to Narrowcast, I wonder if this vehicle for advertising will be used again in the future and if we can expect to see it in British politics? Will we see a Gaming Brown as well as a Web Cameron?

Personally I cannot see politicians actively going into games however, as I suggested before it is an important space to occupy as a topic. I can potentially see a political videogame which may or may not be serious.

If I ruled the World. . .



I have been using Last.FM for the last few months now and I am a huge fan. Somewhat similar to the second best thing to come out of Sweden, Spotify, Last.fm is an online community that focuses on exploring music genres and bands. It is based on recommendation tools that are used by a lot of online retailers to push listeners and consumers down the Chris Anderson’s Long Tail. This recommendation is in the form of ‘radio stations’ and a normal bar suggesting what else I should listen to based on what I have already heard. If I was to type in Iron Maiden and listen to the Iron Maiden Radio I will be able to listen to music by bands such as Iron Maiden and similar ones as suggested by other users. My track history is automatically saved and you can highlight the tracks “I love”. What more, it is 100% free. There is a premium service which I have not seen necessary to explore. Perfect.


As with a lot of internet networking sites, the main source of income is via advertising. Facebook and Myspace both do it which has led many to believe to be the cause of their death. Especially with facebook, they have changed their layout and format to facilitate more advertising and to make more money at the expense of its users. But hell, what is a business supposed to do? With this in mind I started to think about Last.fm and their new page takeovers and pre-roll clips on the radio. They have issued all pages and radio stations with Vodafone sponsorship. I was OK with the page take-over however I was highly confused that there was no frequency capping on the pre-role ads. I was confused because it was the same video each time I changed radio. Calculating the amount of times I changed station a day, I had seen the same advert 49 times in a week. This is not good news for both Last.fm and Vodafone. I was getting highly irritated and just pissed off with this same advert.



With this, I e-mailed the website and was put into contact with Chris Wistow, Senior Account Manager, European Sales. I explained my problem as both a consumer and as an advertising student and I got an interesting reply.

When asked about the lack of frequency capping, Chris replied with “These types of campaigns are generally freq capped to ensure you're not seeing the same ad time and time again, however we have in place an exclusive setup with Voda for a short timeframe during our official launch window”. The reason for capping is to “ensure we don’t annoy our users”, which is true, as was evident with me. Another problem I had was the exclusivity to Vodafone, and lack of variation there are soon to be “10-15 clips and we'll do our best to work with brands that resonate with our audience”. I asked if I would be expecting to see Bonio and My Little Pony adverts on my page soon – He said that he will see what he can do. AWESOME!

With this page take-over also, the layout and set up of the page had changed. The radio player had become more advanced and I was happy to see this as it made it more interesting. Chris said that the redesign of the radio player was designed to help integrate adverts a lot better. It is this change that has led sites such as these to their demise. However I would like to argue that it is a slightly different change. Unlike Facebook, where there are no advantages to the user for the change of layout, the new radio player plays a loop of photos added by users. There is an actual advantage for the change as it enables the user to discover a little bit more about the bands than before; which is the main point of the site!

Since my conversation with Chris Wistow the frequency capping has been implemented again and I am no longer getting pissed off with listening to the same people telling me what they would do if they ruled the world.

If I had a chance to rule the world . . . I would let everyone listen to Metal . . . ALL the time. Perfect


Scottie

N/B – Since I first posted this blog Chris Wistow has provided the screen shot for the Vodafone campaign that can be seen above. Cheers !

Saturday, 9 May 2009

Introduction

Hi all.

I am a student graduating from Bournemouth University after spending 3 years reading Advertising and Marketing Communications and this blog is to complement my thoughts on what is going on in the industry. This covers interesting stuff about online activities, specific ad campaigns or just anything going on.

I want to take a bit of a journalistic approach to this by talking to people in advertising agencies or the companies involved. This may not always be possible but I shall try. My first one here will be on Last.FM, the online Music phenomenon.


WATCH THIS SPACE!